{"id":4756,"date":"2026-08-13T15:14:15","date_gmt":"2026-08-13T15:14:15","guid":{"rendered":"https:\/\/gk5l0g06kd.onrocket.site\/technical-support\/rma-form\/"},"modified":"2026-09-13T11:43:13","modified_gmt":"2026-09-13T11:43:13","slug":"return-merchandise-authorization-request","status":"publish","type":"page","link":"https:\/\/www.prior.com\/us\/technical-support\/return-merchandise-authorization-request\/","title":{"rendered":""},"content":{"rendered":"
Home<\/a><\/span> \u00bb Technical Support<\/a><\/span><\/span><\/div>\n\n\n

Return Merchandise Authorization Request Form<\/h1>\n\n\n\n

Before returning products to Prior Scientific, you must obtain an RMA (Return Merchandise Authorization) number using this form. Once we receive the form, we will send you an RMA number and shipping\/packing instructions so it can be returned for service.<\/p>\n\n\n\n

Providing full and accurate information on the form will help us to process your request quickly and avoid the risk of us not being able to accept your return. DO NOT package and return your equipment before we contact you to confirm the RMA request. <\/p>\n\n\n\n

We aim to turn around RMAs as quickly as possible but the length of time will vary depending on the product returned and the nature of the fault. It typically takes between 7 to 10 working days to evaluate the equipment, although during busy periods it may take longer.<\/p>\n\n\n\n

Once we have evaluated the equipment, we will send you a quote for the cost of any non-warranty repairs but will not carry out any repairs until you authorize us to do so.<\/p>\n\n\n\n

For all non-warranty RMAs returned to Prior Scientific Ltd, there is a minimum evaluation fee of \u00a3300 for systems and \u00a3200 for components. For returns to Prior Inc., the minimum evaluation fee is $150.<\/p>\n\n\n\n

RMAs returned to Queensgate may be subject to a \u00a3500 evaluation fee.<\/p>\n\n\n\n

We take the safety of our staff seriously. Please read our RMA Decontamination Guidance<\/a> before completing the form.<\/p>\n\n\n\n

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