{"id":4729,"date":"2026-08-13T15:14:15","date_gmt":"2026-08-13T15:14:15","guid":{"rendered":"https:\/\/gk5l0g06kd.onrocket.site\/technical-support\/"},"modified":"2026-09-23T12:06:37","modified_gmt":"2026-09-23T13:06:37","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.prior.com\/us\/technical-support\/","title":{"rendered":""},"content":{"rendered":"<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/www.prior.com\/us\/\">Home<\/a><\/span> \u00bb <span class=\"breadcrumb_last\" aria-current=\"page\">Technical Support<\/span><\/span><\/div>\n\n\n<h1 class=\"wp-block-heading\">Technical Support<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a technical question, you&nbsp;can contact our expert support team via online chat, using the form below, by&nbsp;<a href=\"mailto:techsupportUK@prior.com?subject=Tech%20Support%20Form%20Enquiry\">email<\/a>&nbsp;or telephone. &nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alternatively, browse our comprehensive selection of&nbsp;<a href=\"https:\/\/www.prior.com\/us\/technical-support\/downloads\/quickstart-guides-and-operating-manuals\/\">manuals and quick start guides<\/a>, or&nbsp;<a href=\"https:\/\/www.prior.com\/us\/technical-support\/downloads\/help-sheets-and-installation-instructions\/\">help sheets<\/a>&nbsp;in our&nbsp;<a href=\"https:\/\/www.prior.com\/us\/technical-support\/downloads\/\">downloads section<\/a>&nbsp;or view our&nbsp;<a href=\"https:\/\/www.prior.com\/us\/technical-support\/frequently-asked-questions\/\" target=\"_blank\" rel=\"noreferrer noopener\">FAQ section<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">Enquire Now<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-background wp-element-button\" style=\"background-color:#ffffff\">Contact Support<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns optionsgrid is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"462\" height=\"260\" src=\"https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/downloads_462x260_1.png\" alt=\"\" class=\"wp-image-1615\" srcset=\"https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/downloads_462x260_1.png 462w, https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/downloads_462x260_1-300x169.png 300w\" sizes=\"(max-width: 462px) 100vw, 462px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:22px\"><strong>Downloads<\/strong><\/p>\n\n\n\n<div class=\"optionsgrid-dash\"=\"\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.prior.com\/us\/technical-support\/downloads\/\">Learn More<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"462\" height=\"260\" src=\"https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/softwaretile704x540px10percentgreybkground_462x260.jpg\" alt=\"\" class=\"wp-image-1617\" srcset=\"https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/softwaretile704x540px10percentgreybkground_462x260.jpg 462w, https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/softwaretile704x540px10percentgreybkground_462x260-300x169.jpg 300w\" sizes=\"(max-width: 462px) 100vw, 462px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:22px\"><strong>Software<\/strong><\/p>\n\n\n\n<div class=\"optionsgrid-dash\"=\"\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.prior.com\/us\/technical-support\/downloads\/software\/\">Learn More<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"462\" height=\"260\" src=\"https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/FAQs_462x260.jpg\" alt=\"\" class=\"wp-image-1619\" srcset=\"https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/FAQs_462x260.jpg 462w, https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/FAQs_462x260-300x169.jpg 300w\" sizes=\"(max-width: 462px) 100vw, 462px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:22px\"><strong>FAQs<\/strong><\/p>\n\n\n\n<div class=\"optionsgrid-dash\"=\"\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.prior.com\/us\/technical-support\/frequently-asked-questions\/\">Learn More<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns optionsgrid is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"462\" height=\"260\" src=\"https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/RMA-tile.jpg\" alt=\"\" class=\"wp-image-1620\" srcset=\"https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/RMA-tile.jpg 462w, https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/RMA-tile-300x169.jpg 300w\" sizes=\"(max-width: 462px) 100vw, 462px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:22px\"><strong>RMA Form<\/strong><\/p>\n\n\n\n<div class=\"optionsgrid-dash\"=\"\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.prior.com\/us\/technical-support\/return-merchandise-authorization-request\/\">Learn More<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"462\" height=\"260\" src=\"https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/Softwarepartnerstile462x260pxwithgreybackgroundtemplate.jpg\" alt=\"\" class=\"wp-image-1621\" srcset=\"https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/Softwarepartnerstile462x260pxwithgreybackgroundtemplate.jpg 462w, https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/Softwarepartnerstile462x260pxwithgreybackgroundtemplate-300x169.jpg 300w\" sizes=\"(max-width: 462px) 100vw, 462px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:22px\"><strong>Software Partners<\/strong><\/p>\n\n\n\n<div class=\"optionsgrid-dash\"=\"\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.prior.com\/us\/technical-support\/prior-partners\/\">Learn More<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-container alignfull gb-block-container\" style=\"background-color:#00a256;padding-left:4%;padding-right:4%;padding-bottom:10%;padding-top:10%;margin-bottom:9%\"><div class=\"gb-container-inside\"><div class=\"gb-container-content\" style=\"max-width:1600px\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-1\" style=\"color:#ffffff\">System Upgrade<\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-2 wp-block-paragraph\" style=\"color:#ffffff\">Due to obsolete parts, we may not be able to support, repair, or upgrade some older systems. For advice on upgrading your system, please contact us for advice and support on upgrading your system.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f14048-o1\" lang=\"en-GB\" dir=\"ltr\" data-wpcf7-id=\"14048\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/us\/wp-json\/wp\/v2\/pages\/4729#wpcf7-f14048-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"14048\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f14048-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"uacf7-form-wrapper-container uacf7-form-14048  \"><div class=\"uacf7-form-wrapper-container uacf7-form-3352  \"><div class=\"contact-form\"><div><span class=\"wpcf7-form-control-wrap\" data-name=\"FirstName\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First Name\" value=\"\" type=\"text\" name=\"FirstName\" \/><\/span>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"LastName\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last Name\" value=\"\" type=\"text\" name=\"LastName\" \/><\/span>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"CompanyName\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company\" value=\"\" type=\"text\" name=\"CompanyName\" \/><\/span>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"City\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"City\" value=\"\" type=\"text\" name=\"City\" \/><\/span>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"State\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"State\" value=\"\" type=\"text\" name=\"State\" \/><\/span>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Country\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Country\" value=\"\" type=\"text\" name=\"Country\" \/><\/span>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-743\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-743\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read the privacy policy and am happy to be contacted.<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n\n<div><span class=\"wpcf7-form-control-wrap\" data-name=\"CompanyEmail\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"CompanyEmail\" \/><\/span>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"PhoneNumber\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Telephone\" value=\"\" type=\"text\" name=\"PhoneNumber\" \/><\/span>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"SerialNumber\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Serial Number\" value=\"\" type=\"text\" name=\"SerialNumber\" \/><\/span>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ProductCategory\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"ProductCategory\"><option value=\"\">Product Category*<\/option><option value=\"Motorized Stages\">Motorized Stages<\/option><option value=\"Nanopositioning\">Nanopositioning<\/option><option value=\"Filter Wheels, Turrets and Shutters\">Filter Wheels, Turrets and Shutters<\/option><option value=\"Automated Imaging Systems \/ OpenStand Platforms\">Automated Imaging Systems \/ OpenStand Platforms<\/option><option value=\"Objective Changers\">Objective Changers<\/option><option value=\"Robotic Sample Handling Systems\">Robotic Sample Handling Systems<\/option><option value=\"Custom Solutions and Contract Manufacturing\">Custom Solutions and Contract Manufacturing<\/option><option value=\"Controllers &amp; Joysticks\">Controllers &amp; Joysticks<\/option><option value=\"Laser Autofocus\">Laser Autofocus<\/option><option value=\"Focus Mechanisms\">Focus Mechanisms<\/option><option value=\"Sample Holders\">Sample Holders<\/option><option value=\"Physiology Platforms\">Physiology Platforms<\/option><\/select><\/span>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Summary\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your message\" name=\"Summary\"><\/textarea><\/span>\n<\/div>\n<\/div>\n <span class=\"wpcf7-form-control-wrap\" data-name=\"hcap-cf7\">\t\t<input\n\t\t\t\ttype=\"hidden\"\n\t\t\t\tclass=\"hcaptcha-widget-id\"\n\t\t\t\tname=\"hcaptcha-widget-id\"\n\t\t\t\tvalue=\"eyJzb3VyY2UiOlsiY29udGFjdC1mb3JtLTdcL3dwLWNvbnRhY3QtZm9ybS03LnBocCJdLCJmb3JtX2lkIjoxNDA0OH0=-4551c7dc9622f7b633d5eca4fb8b9fef\">\n\t\t\t\t<span id=\"hcap_cf7-6ac6b8b941ba85.44269207\" class=\"wpcf7-form-control h-captcha \"\n\t\t\tdata-sitekey=\"50323b2e-49c8-4d20-a0ae-f59a801a5082\"\n\t\t\tdata-theme=\"light\"\n\t\t\tdata-size=\"normal\"\n\t\t\tdata-auto=\"false\"\n\t\t\tdata-ajax=\"false\"\n\t\t\tdata-force=\"false\">\n\t\t<\/span>\n\t\t<input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"558274dd66\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/us\/wp-json\/wp\/v2\/pages\/4729\" \/>\t\t<input\n\t\t\t\ttype=\"text\" id=\"hcap_hp_rTsjLqIywAdT\" name=\"hcap_hp_rTsjLqIywAdT\" value=\"\"\n\t\t\t\treadonly inputmode=\"none\" autocomplete=\"new-password\" tabindex=\"-1\" aria-hidden=\"true\"\n\t\t\t\tstyle=\"position:absolute; left:-9999px; top:auto; height:0; width:0; opacity:0;\"\/>\n\t\t<input type=\"hidden\" name=\"hcap_hp_sig\" value=\"9ff3baa65f\"\/>\n\t\t<\/span><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/><\/div><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-3\" style=\"color:#ffffff\"><a href=\"mailto:inquiries@prior.com\">inquiries@prior.com<\/a><\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-4 wp-block-paragraph\" style=\"color:#ffffff;font-size:18px;font-style:normal;font-weight:700\"><a href=\"https:\/\/www.prior.com\/us\/contact\/\">Find your local office<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Telephone and Email Support<\/h2>\n\n\n\n<div class=\"wp-block-columns contactcolumn is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">UK, Western Europe, Rest of World<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"tel:+44 (0) 1223 881711\">+44 (0) 1223 881711<\/a><br><a href=\"mailto:techsupportuk@prior.com\">techsupportuk@prior.com<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">USA, Canada, Mexico and South America<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"tel:1 800 877 2234\">1 800 877 2234<\/a><br><a href=\"mailto:info@prior.com\">info@prior.com&nbsp;<\/a>or&nbsp;<a href=\"mailto:techsupportus@prior.com\">techsupportus@prior.com<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Germany, Austria, Switzerland, Central and Eastern Europe<br><a href=\"tel:+49 (0)3641 242 010\">+49 (0)3641 242 010<\/a><br><a href=\"mailto:jena@prior.com\">jena@prior.com<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns contactcolumn is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Japan<br><a href=\"tel:+81 (0)3 5652 8831\">+81 (0)3 5652 8831<\/a><br><a href=\"mailto:info-japan@prior.com\">info-japan@prior.com<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">China<br><a href=\"tel:+86 512 6617 5866\">+86 512 6617 5866<\/a><br><a href=\"mailto:info-china@prior.com\">info-china@prior.com<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-custom-css is-layout-flow wp-block-column-is-layout-flow wp-custom-css-04504f26\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-container alignfull gb-block-container\" style=\"background-color:#ededed;padding-left:3%;padding-right:3%;padding-bottom:6%;padding-top:6%;margin-top:5%\"><div class=\"gb-container-inside\"><div class=\"gb-container-content\" style=\"max-width:1600px\"><style>\/**\n * What's New block\n *\/\n\n.whats-new-block {\n\twidth: 100%;\n\n\tpadding: 30px 0;\n\n\tbackground: #efefef;\n}\n\n\n\/**\n * Heading row\n *\/\n\n.whats-new-block__headings {\n\tdisplay: grid;\n\tgrid-template-columns: 3fr 1fr;\n\n\tmargin-bottom: 48px;\n}\n\n.whats-new-block__heading {\n\tmargin: 0;\n\n\tfont-size: 28px;\n\tline-height: 1.2;\n\tfont-weight: 700;\n}\n\n.whats-new-block__heading--event {\n\ttext-align: left;\n}\n\n\n\/**\n * Four column grid\n *\/\n\n.whats-new-block__grid {\n\tdisplay: grid;\n\tgrid-template-columns: repeat(4, minmax(0, 1fr));\n\n\tgap: 20px;\n}\n\n\n\/**\n * Card\n *\/\n\n.whats-new-card {\n\tposition: relative;\n\n\tdisplay: flex;\n\tflex-direction: column;\n\n\tmin-width: 0;\n\tmin-height: 500px;\n\n\tbackground: #fff;\n\n\tborder-radius: 4px;\n\n\toverflow: hidden;\n}\n\n\n\/**\n * Image\n *\/\n\n.whats-new-card__image {\n\tposition: relative;\n\n\tdisplay: block;\n\n\twidth: 100%;\n\taspect-ratio: 1.45 \/ 1;\n\n\tbackground-color: #e7e7e7;\n\tbackground-position: center;\n\tbackground-repeat: no-repeat;\n\tbackground-size: cover;\n\n\ttext-decoration: none;\n}\n\n\n\/**\n * Category label\n *\/\n\n.whats-new-card__label {\n\tposition: absolute;\n\n\ttop: 0;\n\tleft: 0;\n\n\tz-index: 2;\n\n\tdisplay: flex;\n\talign-items: center;\n\tjustify-content: center;\n\n\tmin-width: 112px;\n\n\tpadding: 10px 22px;\n\n\tcolor: #fff;\n\n\tfont-size: 14px;\n\tline-height: 1;\n\tfont-weight: 500;\n}\n\n.whats-new-card__label--news {\n\tbackground: #00a86b;\n}\n\n.whats-new-card__label--blog {\n\tbackground: #008c73;\n}\n\n.whats-new-card__label--video {\n\tbackground: #ff8b91;\n}\n\n.whats-new-card__label--event {\n\tbackground: #f49a12;\n}\n\n\n\/**\n * Card content\n *\/\n\n.whats-new-card__content {\n\tdisplay: flex;\n\tflex: 1;\n\tflex-direction: column;\n\n\tpadding: 48px 48px 42px;\n}\n\n\n\/**\n * Date\n *\/\n\n.whats-new-card__date {\n\tmargin-bottom: 20px;\n\n\tcolor: #00a86b;\n\n\tfont-size: 16px;\n\tline-height: 1.2;\n\tfont-weight: 700;\n}\n\n\n\/**\n * Title\n *\/\n\n.whats-new-card__title {\n\tmargin: 0;\n\n\tfont-size: 20px;\n\tline-height: 1.18;\n\tfont-weight: 700;\n}\n\n.whats-new-card__title a {\n\tcolor: #111;\n\ttext-decoration: none;\n}\n\n.whats-new-card__title a:hover {\n\tcolor: #00a86b;\n}\n\n\n\/**\n * CTA\n *\/\n\n.whats-new-card__cta {\n\tdisplay: inline-flex;\n\talign-items: center;\n\tgap: 10px;\n\n\tmargin-top: auto;\n\tpadding-top: 40px;\n\n\tcolor: #00a86b;\n\n\tfont-size: 16px;\n\tline-height: 1.2;\n\tfont-weight: 700;\n\n\ttext-decoration: none;\n}\n\n.whats-new-card__cta span {\n\tfont-size: 20px;\n}\n\n.whats-new-card__cta:hover {\n\tcolor: #008856;\n}\n\n\n\/**\n * Video card\n *\/\n\n.whats-new-card__image--video {\n\tdisplay: flex;\n\talign-items: center;\n\tjustify-content: center;\n\n\tbackground-color: #555;\n}\n\n.whats-new-card__play {\n\tdisplay: flex;\n\talign-items: center;\n\tjustify-content: center;\n\n\twidth: 68px;\n\theight: 48px;\n\n\tbackground: #ff0033;\n\n\tborder-radius: 12px;\n}\n\n.whats-new-card__play-triangle {\n\twidth: 0;\n\theight: 0;\n\n\tmargin-left: 4px;\n\n\tborder-top: 9px solid transparent;\n\tborder-bottom: 9px solid transparent;\n\tborder-left: 15px solid #fff;\n}\n\n.whats-new-card__title--video {\n\tcolor: #2188a6;\n}\n\n.whats-new-card__title--video a {\n\tcolor: #2188a6;\n}\n\n\n\/**\n * Tablet\n *\/\n\n@media (max-width: 1100px) {\n\n\t.whats-new-block__grid {\n\t\tgrid-template-columns: repeat(2, minmax(0, 1fr));\n\t}\n\n\t.whats-new-block__headings {\n\t\tdisplay: block;\n\t}\n\n\t.whats-new-block__heading--event {\n\t\tdisplay: none;\n\t}\n\n}\n\n\n\/**\n * Mobile\n *\/\n\n@media (max-width: 700px) {\n\n\t.whats-new-block__grid {\n\t\tgrid-template-columns: 1fr;\n\t}\n\n\t.whats-new-card {\n\t\tmin-height: 0;\n\t}\n\n\t.whats-new-card__content {\n\t\tpadding: 30px;\n\t}\n\n\t.whats-new-block__heading {\n\t\tfont-size: 24px;\n\t}\n\n}<\/style>\n<section\n\tid=\"whats-new-block_9dab728d26a2c162e54dcbc5846b20d7\"\n\tclass=\"whats-new-block\"\n>\n\n\t<div class=\"whats-new-block__headings\">\n\n\t\t<h2 class=\"whats-new-block__heading\">\n\t\t\tWhat&#039;s New?\t\t<\/h2>\n\n\t\t<h2 class=\"whats-new-block__heading whats-new-block__heading--event\">\n\t\t\tNext Event\t\t<\/h2>\n\n\t<\/div>\n\n\n\t<div class=\"whats-new-block__grid\">\n\n\n\t\t\n\t\t\t<article class=\"whats-new-card\">\n\n\t\t\t\t<a\n\t\t\t\t\tclass=\"whats-new-card__image\"\n\t\t\t\t\thref=\"https:\/\/www.prior.com\/us\/news\/new-compact-single-axis-controller-offers-premium-performance-at-a-cost-effective-price\/\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"background-image:url('https:\/\/www.prior.com\/wp-content\/uploads\/2026\/09\/ES12ZETTLcontrollerwithgreenlightonwebversion_704x540.jpg');\"\n\t\t\t\t\t\t\t\t\t>\n\n\t\t\t\t\t<span class=\"whats-new-card__label whats-new-card__label--news\">\n\t\t\t\t\t\tNews\t\t\t\t\t<\/span>\n\n\t\t\t\t<\/a>\n\n\t\t\t\t<div class=\"whats-new-card__content\">\n\n\t\t\t\t\t<div class=\"whats-new-card__date\">\n\t\t\t\t\t\t8\/19\/2026\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<h3 class=\"whats-new-card__title\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.prior.com\/us\/news\/new-compact-single-axis-controller-offers-premium-performance-at-a-cost-effective-price\/\">\n\t\t\t\t\t\t\tNew compact single-axis controller offers premium perfo&#8230;\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"whats-new-card__cta\"\n\t\t\t\t\t\thref=\"https:\/\/www.prior.com\/us\/news\/new-compact-single-axis-controller-offers-premium-performance-at-a-cost-effective-price\/\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span aria-hidden=\"true\">\u2198<\/span>\n\t\t\t\t\t\tRead Article\t\t\t\t\t<\/a>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\n\t\t\n\n\t\t\n\t\t\t<article class=\"whats-new-card\">\n\n\t\t\t\t<a\n\t\t\t\t\tclass=\"whats-new-card__image\"\n\t\t\t\t\thref=\"https:\/\/www.prior.com\/us\/blog\/microscopy-and-precision-positioning-glossary\/\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"background-image:url('https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/OpenStand_704x540.jpg');\"\n\t\t\t\t\t\t\t\t\t>\n\n\t\t\t\t\t<span class=\"whats-new-card__label whats-new-card__label--blog\">\n\t\t\t\t\t\tBlog\t\t\t\t\t<\/span>\n\n\t\t\t\t<\/a>\n\n\t\t\t\t<div class=\"whats-new-card__content\">\n\n\t\t\t\t\t<div class=\"whats-new-card__date\">\n\t\t\t\t\t\t7\/27\/2026\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<h3 class=\"whats-new-card__title\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.prior.com\/us\/blog\/microscopy-and-precision-positioning-glossary\/\">\n\t\t\t\t\t\t\tMicroscopy and Precision Positioning Glossary: Terms, D&#8230;\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"whats-new-card__cta\"\n\t\t\t\t\t\thref=\"https:\/\/www.prior.com\/us\/blog\/microscopy-and-precision-positioning-glossary\/\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span aria-hidden=\"true\">\u2198<\/span>\n\t\t\t\t\t\tRead blog\t\t\t\t\t<\/a>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\n\t\t\n\n<article class=\"whats-new-card\">\n\n\t<a\n\t\tclass=\"whats-new-card__image whats-new-card__image--video\"\n\t\thref=\"https:\/\/www.prior.com\/us\/video-archive\/\"\n\t\tstyle=\"background-image:url('https:\/\/www.prior.com\/us\/wp-content\/uploads\/2026\/08\/vidoplaceholder.jpg');\"\n\t>\n\n\t\t<span class=\"whats-new-card__label whats-new-card__label--video\">\n\t\t\tVideo\t\t<\/span>\n\n\t\t<span class=\"whats-new-card__play\" aria-hidden=\"true\">\n\t\t\t<span class=\"whats-new-card__play-triangle\"><\/span>\n\t\t<\/span>\n\n\t<\/a>\n\n\t<div class=\"whats-new-card__content\">\n\n\t\t<h3 class=\"whats-new-card__title whats-new-card__title--video\">\n\t\t\t<a href=\"https:\/\/www.prior.com\/us\/video-archive\/\">\n\t\t\t\tH189 High Precision Motorized XYZ Deck\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<a\n\t\t\tclass=\"whats-new-card__cta\"\n\t\t\thref=\"https:\/\/www.prior.com\/us\/video-archive\/\"\n\t\t>\n\t\t\t<span aria-hidden=\"true\">\u2198<\/span>\n\t\t\tWatch video\t\t<\/a>\n\n\t<\/div>\n\n<\/article>\n\n\n\t\t\n\t\t\t<article class=\"whats-new-card\">\n\n\t\t\t\t<a\n\t\t\t\t\tclass=\"whats-new-card__image\"\n\t\t\t\t\thref=\"https:\/\/www.prior.com\/us\/about\/events-and-exhibitions\/semicon-west\/\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"background-image:url('https:\/\/www.prior.com\/wp-content\/uploads\/2026\/08\/SemiconWest-logo_704x540_2.png');\"\n\t\t\t\t\t\t\t\t\t>\n\n\t\t\t\t\t<span class=\"whats-new-card__label whats-new-card__label--event\">\n\t\t\t\t\t\tEvents\t\t\t\t\t<\/span>\n\n\t\t\t\t<\/a>\n\n\t\t\t\t<div class=\"whats-new-card__content\">\n\n\t\t\t\t\t<div class=\"whats-new-card__date\">\n\t\t\t\t\t\t8\/14\/2026\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<h3 class=\"whats-new-card__title\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.prior.com\/us\/about\/events-and-exhibitions\/semicon-west\/\">\n\t\t\t\t\t\t\tSemicon West\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<a\n\t\t\t\t\t\tclass=\"whats-new-card__cta\"\n\t\t\t\t\t\thref=\"https:\/\/www.prior.com\/us\/about\/events-and-exhibitions\/semicon-west\/\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span aria-hidden=\"true\">\u2198<\/span>\n\t\t\t\t\t\tView Event\t\t\t\t\t<\/a>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/article>\n\n\t\t\n\n\t<\/div>\n\n<\/section><\/div><\/div><\/div>\n\n\n\n<!-- PRIOR WHATS NEW DATE NORMALIZER START -->\n<script>\ndocument.addEventListener('DOMContentLoaded', function () {\n  var path = window.location.pathname;\n  document.querySelectorAll('.whats-new-block').forEach(function (block) {\n    var dates = block.querySelectorAll('.whats-new-card__date');\n    if (!dates.length) return;\n    if (path.indexOf('\/us\/') === 0) dates[dates.length - 1].textContent = '8\/2\/2026';\n    else if (path.indexOf('\/cn\/') === 0) dates[dates.length - 1].textContent = '2026\/8\/2';\n    else dates[dates.length - 1].textContent = '09\/09\/2026';\n  });\n});\n<\/script>\n<!-- PRIOR WHATS NEW DATE NORMALIZER END -->\n\n","protected":false},"excerpt":{"rendered":"<p>Technical Support If you have a technical question, you&nbsp;can contact our expert support team via online chat, using the form below, by&nbsp;email&nbsp;or telephone. &nbsp; Alternatively, browse our comprehensive selection of&nbsp;manuals and quick start guides, or&nbsp;help sheets&nbsp;in our&nbsp;downloads section&nbsp;or view our&nbsp;FAQ section. Downloads Software FAQs RMA Form Software Partners Telephone and Email Support UK, Western Europe, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_genesis_hide_title":true,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":["post-4729","page","type-page","status-publish","entry","has-post-thumbnail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Support - Guides, Software, FAQs &amp; more<\/title>\n<meta name=\"description\" content=\"See our comprehensive selection of manuals and guides available for download as well as software information and FAQs. Click for technical support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.prior.com\/us\/technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support - Guides, Software, FAQs &amp; more\" \/>\n<meta property=\"og:description\" content=\"See our comprehensive selection of manuals and guides available for download as well as software information and FAQs. 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